Meeting Chairs
2018 Consumer Insights Conference & Trade Show

Darcey Schoenebeck
SingleCare

Brett Conley
Arthur J. Gallagher & Co.

Andrew Kucheriavy
Intechnic

DAY 1 – Monday, June 11

1:00 p.m. – 5:00 p.m.

REGISTRATION

1:00 p.m. – 2:00 p.m.

EDUCATION AND LEG & REG COMMITTEE MEETINGS

2:00 p.m. – 3:00 p.m.

MEMBERSHIP COMMITTEE MEETING

3:00 p.m. – 4:00 p.m.

ADVISORY FORUMS

3:00 p.m. – 5:00 p.m.

AGENCY CEO’S EXTENDED FORUM

5:00 p.m. – 6:00 p.m.

NEW & PROSPECTIVE MEMBERS ORIENTATION Networking event icon

6:00 p.m. – 8:00 p.m.

OPENING RECEPTION Networking event icon

Connect with old & new friends, clients, and business partners, to enhance current business relationships and develop new ones. (Registered guests welcome.)

DAY 2 – Tuesday, June 12

7:00 a.m. – 3:00 p.m.

REGISTRATION

7:30 a.m. – 8:15 a.m.

BREAKFAST & NETWORKNG IN EXHIBIT HALL Networking event icon

8:15 a.m. – 8:30 a.m.

OPENING REMARKS

PIMA President, Shannon Warner

8:30 a.m. – 9:30 a.m.

OPENING KEYNOTE

CONSUMER TRENDS AFFECTING
THE INSURANCE INDUSTRY

Dave Fish

CEO and Founder, CuriosityCX
Only 12% of the Fortune 500 in 1955 were still around by 2016.  Since 2000, over 50% have disappeared.  The pace of disruption of whole industries continues to accelerate exponentially. From retail, to automotive, to financial services, to insurance “business as usual” is a certain death sentence. The barriers that once separated industries from one another are evaporating, even while markets continue to fragment. What will separate the prosperous from the bankrupt in the future?  An intimate focus on the customer and an ability to adapt quickly. Customer experience has been traditionally seen as a “cost of business” by some, but the truth is those who can create a holistic, responsive, and immersive experience that is relevant to customers is the key to success.  Join psychologist and customer experience expert Dave Fish as he reviews the key consumer trends that are affecting the insurance industry and what you can do to flourish in this rapidly changing environment.

9:30 a.m. – 10:30 a.m.

EMERGING TECHNOLOGIES: AI, BLOCKCHAIN AND IoT

 

MODERATOR: Stephen Goldstein

Country Director, Pivot Ventures

 

Sean Harper

Co-Founder, Kin Insurance

 

Alex Chudnovsky

VP, Global Strategy, SAP

 

 

Geetha Sreedhar

Chief Operating Officer, mondCloud

 

Olaf Frank

Head of Global Applications/CIO, Munich Re

 

 

Investments in InsurTech startups and emerging insurance technologies have reached a combined $55 billion; opportunity and rate of growth and innovation is at an exciting time. Cutting edge technologies, such as AI, Blockchain and Internet-of-Things, are reshaping the insurance industry. Join us to learn more from industry trendsetters and technology leaders leading the way.

 

10:30 a.m. – 11:00 a.m.

EXHIBIT HALL NETWORKING BREAKNetworking event icon

11:00 a.m. – 12:00 a.m.

GAME CHANGING TECHNOLOGIES: INSURTECH, FINTECH & HEALTHTECH

MODERATOR: Ann Dieleman

Leadership Advisor, Growth Strategist & Executive Coach

 

Jeremy Smith

COO, RiskGenius

Nabil Aidoud

CEO, InsuranceMenu

Kevin Krauth

Co-Founder and CEO, Orderly Health

Ace Callwood

CEO, Painless 1099

 

 

Hear first-hand from executives of organizations with game-changing technology in marketing and operations that collaborate with insurance companies and distributors to create new and better experiences in the Affinity channel.

12:00 p.m. – 12:15 p.m.

PRESENTATION OF THE PIMA MARKETING METHODS COMPETITION AWARDS

JUDGES:

Kelly Abeles, Prudential
Fred Hron, Forrest T. Jones & Company, Inc.
Patrice Nolan, Competiscan

12:15 p.m. – 1:00 p.m.

LUNCH IN THE EXHIBIT HALL

1:00 p.m. – 2:00 p.m.

DATA AS A STREAM

Bob Burns

Vice President of Product, Carpe Data

By leveraging “data as a stream”, insurance carriers can evaluate risks continuously over time to capture a more detailed and comprehensive insight into that risk and take appropriate action accordingly.

2:00 p.m. – 3:00 p.m.

Track 1: AHP & LEG AND REG UPDATES

MODERATOR: Mike Griffin

President & Co-Founder, ACCEL Compliance

 

 

Joseph Holahan

Of Counsel, Morris, Manning & Martin, LLP

 

 

Sean Cox

Assistant Vice President and Consultant, First Consulting

 

 

Track 2: MARKETING METHODS COMPETITION HIGHLIGHTS

3:00 p.m. – 5:30 p.m.

NETWORKING IN THE EXHIBIT HALL Networking event icon

6:00 p.m. –

DINNER AND  NETWORKING ON YOUR OWN Networking event icon

PARTNERS PROGRAM

The PIMA Partners Program is for registered spouses & adult guests. Partners and children are welcome at our Monday evening event but pre-registration is required.

TUESDAY MORNING 10:00 a.m. – 11:00 a.m.

Walk through a guided demonstration of cocktail stations to learn the ins and outs of making a Matcha Mint Julep, Irish Cold Brew Manhattan and a Tequila Sunrise Mimosa. Your instructor will provide a little background of the ingredients for each and why they work well together as you create your own versions of these standards with a Colorado influence.

DAY 3 – Wednesday, June 13

7:30 a.m. – 8:15 a.m.

BREAKFAST IN EXHIBIT HALL Networking event icon

8:15 a.m. – 8:30 a.m.

 

OPENING REMARKS

8:30 a.m. – 9:30 a.m.

GOOD UX IS GOOD BUSINESS

MODERATOR: Andrew Kucheriavy

CEO & Founder, Intechnic

Tim Haskins

Founder & CEO, Copious

Ann Bair

Chief Digital Officer, Senior VP, Nationwide

 

Carol Pudnos

Customer Experience Advisor, Carol Pudnos Consultancy

 

Nancy Dickenson

Experience Design Leadership & Management, Dickenson, LLC

 

Customers naturally gravitate toward companies that provide a good UX (User Experience). Learn how industry leaders are incorporating research and technology to create customer-centric experiences that translate into business benefits, such as: lower cost of customer acquisition and support, increased customer retention, and increased market share.

9:30 a.m. – 10:30 a.m.

NO CULTURE, NO CUSTOMER.

Ingrid Lindberg

CXO & Founder of Chief Customer

 

Customers know when you’re selling a myth – just as much as your employees do!  And being a myth doesn’t make you attractive to new prospects or to your existing customers.

Too many companies are straying too far from their core to try to be the next Zappos or Amazon. Those companies can be studied, but every company has its own culture, and you really can’t copy it. What your organization has that makes up your company culture is your very own special sauce. The magic is in learning how to harness that culture for the benefit of your customers! Learn how you can identify what makes your company “you”, and translate that into a customer experience just as unique as your culture.

10:30 a.m. – 11:00 a.m.

NETWORKING BREAK IN THE EXHIBIT HALL Networking event icon

11:00 a.m. – 12:00 p.m.

CLOSING KEYNOTE

DATA DRIVES BEHAVIOR: THE EVOLUTION OF CUSTOMER ENGAGEMENT AND MOTIVATION

Matt Oczkowski

President, Data Propria

Matt Oczkowsi is a prominent behavioral and data scientist who currently serves as the President of Data Propria. He is also the founder of Campaign Inbox – a market leader in the voter engagement space. Matt will take us into the worlds of data science, behavioral marketing, and modern research techniques to show the audience what is possible in influencing and predicting consumer behavior and decision-making. Using examples from the worlds of politics (including the 2016 Presidential election) and business, Matt will educate the audience on how to understand the human element that underlies all interactions, and the marketing strategies they need to deploy in order to stay both competitive and relevant.

12:00 p.m. – 12:15 p.m.

CLOSING REMARKS AND BEST OF PIMA AWARD

12:30 p.m. – 3:30 p.m.

BOARD MEETING WITH BOX LUNCH